At SSB Data Sub, we respect your privacy and your right to manage your personal data. If you no longer wish to use our services, you may request that your account be deleted permanently.
Nigeria
Email: support@ssbdata.com.ng
Website: ssbdata.com.ng
How to Request Account Deletion
You can request account deletion through our support channel. Please follow these steps:
- Send an email to support@ssbdata.com.ng.
- Use the subject line: Account Deletion Request.
- Include your registered phone number, email address, username where available, and a clear statement that you want your SSB Data Sub account deleted.
- Our support team may contact you to verify account ownership before the request is processed.
Web Deletion Request Resource
This page serves as the public web resource where SSB Data Sub users can learn how to initiate an account deletion request, even if they have uninstalled the mobile app or cannot access their account.
At this time, account deletion requests are handled by support after account ownership verification.
What Happens After Deletion
- Your profile and account access may be permanently disabled or deleted from active systems.
- You will lose access to your SSB Data Sub account, wallet dashboard, service history, saved devices, and app preferences.
- Biometric login and biometric transaction approval settings linked to the account will no longer be usable.
- Deletion is irreversible once completed, except where data is retained for legal, security, accounting, or regulatory reasons.
Important: Before requesting deletion, please withdraw or use any available wallet balance where applicable and resolve pending transactions or disputes. For security and compliance reasons, wallet and transaction records may require verification before final deletion is completed.
Processing Time
Account deletion requests are usually reviewed and processed within 3–7 business days after successful account ownership verification. Complex cases involving wallet balance, unresolved disputes, failed transactions, chargebacks, fraud checks, or compliance review may take longer.
Data Retention Exceptions
Some information may be retained where required for legal, financial, regulatory, security, fraud-prevention, tax, accounting, or dispute-resolution purposes. This may include:
- Transaction records and payment history
- Wallet funding and settlement records
- KYC or identity verification records where legally required
- Fraud prevention, audit, and security logs
- Records related to unresolved complaints, disputes, refunds, or chargebacks
- Records required for tax, accounting, regulatory, or law-enforcement compliance
Security and Verification
To protect your account, we may request reasonable verification before deleting your account. We will not process deletion requests from persons who cannot prove ownership of the account.
Contact Us
If you have questions about account deletion or privacy, contact us:
Email: support@ssbdata.com.ng
Website: ssbdata.com.ng
Company: SSB Data Sub